Maintenance, Repairs & Property Safety Checks

Please refer to the Renting a home – A Guide for Tenants to find out more about Urgent Repairs and Maintenance. Click here to download.

Residential Tenancies Amendment Regulations 2021

On the 29th of March 2021, the Victorian Government legislated a substantial number of changes to the Residential Tenancies Act. As a Residential Rental Provider (Landlord) it is important that you are aware of what this means for you and what your responsibilities are moving forward to ensure your property compliant with relevant legislation.

For all properties leased after 29th March 2021, there are now two documents that must be completed and three mandatory safety checks which need to be carried out. These include the following:

  • Disclosure Statement
  • Minimum Standards Checklist
  • Gas Safety Check
  • Electrical Safety Check
  • Smoke Alarm Safety Check

All of the safety checks must be completed by a qualified trades person.

The Disclosure Statement and Minimum Standards Checklist must be completed prior to advertising and provided to any new renter that is approved for the property prior to them signing the lease agreement.

Our office has engaged third party licensed/registered gasfitters and licensed/registered electricians to complete these checks in accordance with all applicable standards, codes, and legislation.

Please see link for further information regarding the new regulations.

The Rata & Co Difference

388 offices across the Harcourts network, Australia wide

Over 100 staff members working within the Rata & Co Group

Our average vacancy rate is 2.4%

We conduct more than 15,000 inspections per year

Our database and digital technology keeps us in contact with over 2,500,000 clients

We manage more than 2800 rental properties

Rata & Co staff can communicate in over 42 different languages.

Our global reach extends to the all four continents of the world.

We export to over ten different web portals

Authenticity is Everything

Real Estate is a lot more than just property, it is about people. We are passionate about what we do, and we care about the people we deal with. Everything we say and do is born from what we truly believe, that is the most important service we can offer our community. That’s authenticity, and its everything.








Our Strategy


Under the Residential Tenancies Act, urgent repairs in a rental property are:

  • burst water service
  • blocked or broken toilet system
  • serious roof leak
  • gas leak
  • dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
  • failure or breakdown of the gas, electricity or water supply
  • any fault or damage in the premises that makes the premises unsafe or insecure
  • an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • a serious fault in a lift or staircase


If tenants provide a list of repairs that need to be done, we will contact you to address these issues. Property Managers and landlords have 14 days to carry out any required repairs. If repairs are not carried out, the tenants are entitled to contact Consumer Affairs Victoria to seek further resolution.
Consumer Affairs Victoria can then arrange for an inspector to visit the property to report on whether you, as the landlord has breached your duty to maintain the premises in good repair.
If repairs are deemed necessary and not addressed after the inspection report is completed, tenants then have 60 days to apply to VCAT for a repair order.
Tenants must continue to pay rent even if repairs have not been tended to, however, if the matter has gone to VCAT, they may apply for the rent to be paid into VCAT’s Rent Special Account until the issue is resolved.

Edwardes Lake, Reservoir

About Reservoir

Home to the iconic Edwardes Lake, Reservoir is an established suburb with an eclectic mix of period, modern brick and weatherboard homes. Renowned for its cultural diversity, cafe lifestyle and Broadw...
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Meet Our Leasing Specialists

Sune Geldenhuys
Property Manager
Giacinta Pizzingrilli
Property Manager
Jemma Bittles
Property Manager
Taleisha Roberts
Property Manager
Sarah Yacoub
Property Manager
Puneet Kilkar Kaur
Property Manager
Danielle Zulian
Property Manager
Jessica Bell
Property Manager
Gowoon Batchelor
Property Manager
Jennifer Wilson
Property Manager

How we can help you?

At Harcourts Rata & Co we are heavily invested in helping our clients along their real estate journey, whether that’s buying or selling a property, leasing an investment, finding a rental, starting your new venture in a development or buying a large apartment complex. At Harcourts Rata and Co we have you covered.

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