At Harcourts Rata & Co, we are proud for what we stand for: “We exist to help our clients achieve their real estate goals through our proactive and dedicated approach.”
To ensure we continue to meet our clients’ expectations, we must be proactive and communicate constantly with both our tenants/Residential Renters and our landlords/Residential Rental Providers. To assist us in meeting your expectations, please ensure that all maintenance items are reported and recorded in writing.
Please refer to the Renting a home – A Guide for Tenants to find out more about Urgent Repairs and Maintenance. Click here to download.
As a renter with Harcourts Rata & Co, you have several options to choose from to make this process as seamless and simple as possible.
EMERGENCIES
Should there be a significant emergency at your property please call the SES on 132 500 for flood, storm, tsunami and earthquake emergency. For all other emergencies call Triple Zero (000).
TO REPORT URGENT & NON-URGENT REPAIRS
Head to the B+A Maintenance Page – @automatedmaintenance and report maintenance via Messenger
Lodge your maintenance request via WhatsApp to 0408 019 292.
Simply enter the maintenance issue in a message, and a job will be drafted. You will receive a link where you can update the information if required, and add any pictures or even a video. Once you submit it, the request will be sent through to your property manager to action.
Send an SMS to 0480 019 119 with the details of your maintenance request. You will receive a reply asking you to fill out an online form so you can add more details, including photos and video if required. The details will then go through to your property manager so they can follow up and you will receive updates about the status of the job.
Email maintenance@maintenanceplus.com.au with the details of your maintenance request. You will receive a reply asking you to fill out an online form so you can add more details, including photos and video if required. The details will then go through to your property manager so they can follow up and you receive updates about the status of the job direct to your inbox.
Call the automated voice service on +61272018303.
Please note that this service will only work from a phone number registered to your lease.
Use the webchat feature at the bottom of this page to report your maintenance. This information will be sent to your property manager directly.
Scan the QR code to report your maintenance. This information will be sent to your property manager directly.
URGENT REPAIRS
Please refer to the Renting a home – A Guide for Tenants to find out more about Urgent Repairs and Maintenance. Click here to download.
Under the Residential Tenancies Act, urgent repairs in a rental property are:
- burst water service
- blocked or broken toilet system
- serious roof leak
- gas leak
- dangerous electrical fault
- flooding or serious flood damage
- serious storm or fire damage
- failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
- failure or breakdown of the gas, electricity or water supply
- any fault or damage in the premises that makes the premises unsafe or insecure
- an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
- a serious fault in a lift or staircase
Tenants, landlords and agents must follow set procedures when dealing with urgent and non-urgent repairs. You must continue to pay rent even while waiting for repairs.
For all urgent repairs, please report through the methods listed above.
NON-URGENT REPAIRS
Please refer to the Renting a home – A Guide for Tenants to find out more about Non-Urgent Repairs and Maintenance. Click here to download.
If you give your landlord or agent a list of repairs that need to be done, they have 14 days to carry them out.
If they do not carry out the repairs, contact Consumer Affairs Victoria. Consumer Affairs Victoria may be able to resolve the matter by talking to the landlord or agent.
If the matter cannot be resolved, you can send a copy of the written repairs notice to Consumer Affairs Victoria and ask for a Consumer Affairs Victoria inspector to visit the property. The inspector can report on whether the landlord has breached their duty to maintain the premises in good repair.
If the repairs still have not been done after you receive the inspection report, you then have 60 days to apply to VCAT for a repair order.
You must continue to pay rent even if your landlord or agent has not arranged for the repairs. However, if the matter has gone to VCAT, you may apply for the rent to be paid into VCAT’s Rent Special Account until the issue is resolved.
For all non-urgent repairs please report through the methods listed above.
For further information regarding repairs and maintenance, please refer to the Residential Tenancies Act.
WE ARE INNOVATORS
WE ARE COLLABORATORS
WE ARE EXPLORERS
WE ARE CREATORS
WE ARE PIONEERS
WE ARE ACHIEVERS
WE ARE HARCOURTS
QUICK TIPS FOR REPAIRS AND MAINTENANCE
Heater not working?
Often just needs to be reset. Can be done by switching off mains power or outside unit and switching back on. Often the heater requires the pilot light to be re-lit. Check gas is turned on at the meter.
Toilet Running?
Turn off taps at the wall.
Burst Pipes; Badly Leaking Tap or Running Tap?
Switch water off at the mains which is usually located outside at the front of the property.
Issues with remote Garage Door?
Change Battery in Remote Control. Check the tracks are clean and that there are no obstructions. Check that it hasn’t been switched to manual, via the red cord.
Smell Gas?
Switch off the gas at the mains and contact your gas supplier.
Power Outage?
Check your safety switch is in the on position and that there are no known outages in the area. Try unplugging everything to make sure a faulty appliance has not tripped your safety switch. Link to view AusNet Services to check outages in the area – https://www.ausnetservices.com.au/Outages
No hot water?
Make sure your pilot light is lit.
Further information regarding repairs and maintenance can be found on the Consumer Affairs website.
How we can help you?
Please select the option most appropriate to your needs:
